By using AWS re:Post, you agree to the Terms of Use
/Quota Exceeded when making an outbound call from AWS Connect/

Quota Exceeded when making an outbound call from AWS Connect


Hello, Some agents get QuotaExceededException as below when they try to make outbound call from CCP. I checked documentation, but could not find any quota regarding outbound calls.

Did anyone else get this before?

"type":"QuotaExceededException","message":"Cannot dial third party destination: The agent is at maximum capacity."

Thank you.

1 Answers

Hi there! A common cause for this issue is the assigned routing profile for the affected users not having the voice channel enabled. The quota referenced by the error is not an instance-level service limit, but rather a concurrency quota for the agent.

See this page in documentation for more details:

answered 2 months ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions