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It seems to be a mismatch between the customer IP and Amazon IP. Could you follow this below steps to troubleshoot it .
Verify the Subnet Configuration Understanding /30 Subnet A /30 subnet provides 4 IP addresses: 2 usable IP addresses, 1 network address, and 1 broadcast address. For example, if your /30 subnet is 192.168.1.0/30, the addresses would be:
Network address: 192.168.1.0 Usable IP addresses: 192.168.1.1, 192.168.1.2 Broadcast address: 192.168.1.3
Ensure IP Addresses are in the Same Subnet Both the customer and Amazon addresses must fall within the same /30 subnet. For example:
Customer IP: 192.168.1.1 Amazon IP: 192.168.1.2 Subnet: 192.168.1.0/30
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