Unable to recover AWS Builder ID MFA for email/password login, but console access still works

Better raise your request in AWS Support Center

https://docs.aws.amazon.com/signin/latest/userguide/mfa-builder-id.html

https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_mfa_lost-or-broken.html

AWS Builder ID and AWS Console are separate identity systems, which is why your Console access still works while your Builder ID is blocked.

Here is the correct recovery process: Go to the Builder ID sign-in page and click "Forgot password" to see if you can reset access via email first. If MFA is blocking you before that step, proceed below.

Contact AWS Support directly for Builder ID MFA reset. Use this link and select Training and Certification as the category: https://aws.amazon.com/contact-us/

In your support request include: The email address tied to your Builder ID Confirmation that you still have access to that email A clear statement that you need the old MFA device removed and reset.

AWS will verify your identity through your email address and account details before resetting the MFA enrollment.

Important: Builder ID MFA recovery cannot be done through the Console because they are separate systems. Only AWS Support can manually remove the old MFA association on the Builder ID side.

Reference: AWS Builder ID MFA setup and recovery: https://docs.aws.amazon.com/signin/latest/userguide/mfa-builder-id.html

AWS Support contact: https://aws.amazon.com/contact-us/