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Unable to Complete AWS Customer Verification - Only Have Aadhaar Card, No PAN/Driving License/Voter ID

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Hello community, I am currently facing issues with AWS customer verification for my account registered in India. I have received emails requesting identity documents, and the AWS portal only allows selection of the following options:

PAN Card

Voter ID (EPIC Card)

Driving License

Passport

Unfortunately, I do not possess a PAN card, Voter ID, or Driving License. I only have my Aadhaar card (which is a valid government-issued ID in India). When I try to proceed with my Aadhaar card, the system does not allow me to select it as the document type for verification.

I have already contacted AWS Support, but have not received a clear answer if Aadhaar can be accepted as an alternative, or what to do in my case.

Has anyone in the AWS re:Post community faced a similar issue? How did you resolve it?

Is there an alternative way to verify my account with only Aadhaar and no PAN, Voter ID, or Driving License?

What other documents (like college ID, address proof, etc.) have worked for others?

Should I keep contacting support, or is there any workaround?

Any tips to avoid account suspension if I cannot submit the required document soon?

Thank you in advance for any guidance!

Topics
Management & GovernanceSecurity, Identity, & Compliance
Tags
AWS Management ConsoleAWS Account ManagementSecurity, Identity, & Compliance
Language
English

asked a year ago762 views

1 Answer
0

I understand your frustration with the AWS customer verification process when you only have an Aadhaar card. Based on the information available, AWS has specific document requirements for verification, and it appears that Aadhaar card alone may not be sufficient for completing the verification process in India.

For AWS account verification in India, the system specifically requests documents like PAN Card, Voter ID (EPIC Card), Driving License, or Passport. If you don't have any of these documents, you'll need to contact AWS Support directly to resolve this issue.

Here's what you can do:

  1. Reach out to AWS Support by creating a case under "Account and billing support." Select "Account" as the type and "Activation" as the category. This type of support is available free of charge.

  2. In your support case, clearly explain that you only have an Aadhaar card and none of the other accepted documents. Provide detailed information about your situation.

  3. If you're a student, mention this in your support case as it might be relevant to your account status.

  4. Ensure that any documents you do upload are clear, well-lit, and free of glare or shadows. The text and photo should be legible.

  5. Double-check that the name and details on your Aadhaar card exactly match the information you provided during account creation, as even minor discrepancies can cause verification to fail.

While waiting for a response from AWS Support, unfortunately, there doesn't appear to be a direct workaround for using documents that aren't listed in their verification options. AWS Support will need to review your case and provide specific guidance for your situation.
Sources
Verification failed during account creation. | AWS re:Post
My AWS ACCOUNT IS BLOCKED | AWS re:Post

answered a year ago

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