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On Monitoring a call on Amazon Connect, when Call Manager monitor or barge , this unmute the agent's mic whom he is listening

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On Monitoring a call on Amazon Connect, when Call Manager monitor or barge , this unmute the agent's mic automatically even he is in mute, its happening also while switching between monitor and barge

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
Aanto
asked 7 months ago228 views
1 Answer
1

Thank you for raising this challenge. If the behavior is reproduceable I encourage you to log a support ticket for it.

AWS
Magda
answered 7 months ago
  • dmacias
    7 months ago

    This feels like a bug or is a feature request? If a feature request would a support ticket be the best path forward?

  • Magda
    7 months ago

    Based on the investigation the support folks are doing, they should be able to classify this request as a non-conformance or feature request. They also have the ability to raise feature requests for our product team. Either way reported occurrences like this help us improve the product, whether it's a bug or a feature :)

  • Aanto
    6 months ago

    in the amazon out of box ccp also same issue

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