New monitron mobile app login credentials

Additional Troubleshooting Steps

In addition to the steps mentioned above, please check these three common technical causes that often trigger this specific error:

• Region Mismatch: Ensure that the Amazon Monitron mobile app is set to the exact same AWS Region as your project on the laptop (e.g., us-east-1 vs. eu-central-1). If the app defaults to a different region, it won't find your credentials in that user directory.
• Browser Cache / In-App Browser: When you log in, the app often opens an internal browser window. If your mobile device's default browser has cached old or incorrect SSO/IAM session data, it can cause a verification loop. Try clearing your mobile browser's cache and cookies (not just the app cache) and ensure your default browser is up to date.
• Activation Link vs. Manual Login: If your organization uses the IAM Identity Center, ensure you originally joined the project by clicking the specific invitation link from your mobile device. Sometimes, a manual login attempt fails until the device has "handshaked" with the invitation URL first.

Based on the information available, here are some tips to help resolve your mobile app login issue:

First, verify that you're entering the correct directory name on the login screen. It's important to confirm that the directory name is visible and matches what you expect before entering your credentials, as this helps ensure you're authenticating against the correct user directory.

Since you can successfully log in via laptop with the same credentials, the issue appears to be specific to the mobile app. Here are some troubleshooting steps:

1. Check your internet connection - Ensure your mobile device has a stable internet connection, as the mobile app needs to authenticate securely over the internet.

2. Verify app permissions - Make sure the Amazon Monitron mobile app has the necessary permissions enabled on your smartphone.

3. Try reinstalling the app - Sometimes clearing the app cache or reinstalling can resolve authentication issues.

4. Enable multi-factor authentication (MFA) - If your organization uses AWS IAM Identity Center for the user directory, ensure that MFA is properly configured and that you're completing any additional authentication steps required.

5. Contact your project administrator - Since you can access via laptop, your admin may need to verify your mobile app access permissions or resend your invitation with the proper mobile app access link.

If the issue persists after trying these steps, you may need to wait and try again later, as the error message suggests there could be a temporary service issue.
Sources
Adding a user - Amazon Monitron
Networking with your mobile device - Amazon Monitron
Security Best Practices for Amazon Monitron - Amazon Monitron

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