Account status: SHUTDOWN

Account #605792xxxxx

SES sending was paused on 12/13/2013. Email notification was received and appealed several times with no success, until march 2014. Now I'm new in the company, and we need to appeal again, but there is no mean to do that. Old email account ses-enforcement@amazon.com is not working anymore. And tickets open thru console.aws.amazon.com/support are only supporting working accounts not paused ones, like mine.

So, here I'm treying to get the attention of support AWS people to get directions about how to appeal again, and try to get working my account SES capabilities.

First of all, all email addresses used in the past are removed. We are starting anew, with new project, new software (Sendy which is designated as a SES sending software), we have worked it out with all smap blacklists and white listed one IP which has been reported. All old software was removed, we will only use Sendy. We have gone thru best practices and deliveravility training for our team. And we plan to take advantage of AWS alarms to keep our SES sending into good health in the new Reputation dashboard.

My name is Jorge Grippo and I'm new working in this company. Me myself went thru a process like this appealing my personal account #1491466xxxxx successfuly once a year or so ago. I perfectly understand the importance of keeping bounce rate under 5% and complaint rate below 0.1%. This only can be done following best practices, that we already are aware of.

Thanks in advance

Jorge Grippo