Unknown payments on my card

Question

I have been using AWS for some time now, and I started receiving some unknown charges last March. I thought they were connected to my main account that I was using but when I canceled my services I was still being charged with the same amount. I reached out to support and they told me there is another account charging your credit card but they didn't give me any information about the other account. Is there any possible way to know at least the email of the other account?

thank you.

AWS Support - Ann · Answer

Hello,

Sorry to see the trouble.  I know you said you have an account, but in the instance those charges are not associated with it, this article might help to add context: https://repost.aws/knowledge-center/charges-from-unknown-account.

For your privacy, our Support team is unable to discuss account details with you about an account you aren't currently signed into. However, you can reach our Support team through this contact form, who may be able to provide additional guidance on general next steps: http://go.aws/account-support .

— Ann D.

Unknown payments on my card

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