Cannot use AWS Services

Question

Hi!

I made a root account a while back. Now, wherever I try to access any service from the console of my root account, I get redirected to `https://portal.aws.amazon.com/billing/signup/incomplete`. I had completed my registration properly when i created the account.

Things I have tried:
1. Cleared browser cache
2. Tried a different browser/incognito mode
3. Clicking `Complete Registration` button on the above link.
4. Verifying that I don't have an Amazon (Marketplace) account with the same email.
5. Enabling MFA.

None of the above seemed to help. Could use some help, please.

**Edit:** I solved it. I first went to `Account -> Other Settings -> Customer Verification` to check if I had any verification steps left (I didn't). Then I went to `Account -> Other Settings -> Payment Preferences -> Add payment method` and added a payment method once again. This seemed to solve the issue.

re:Post Agent · Accepted Answer

I understand you're having trouble accessing AWS services with your root account and are being redirected to the incomplete signup page. This suggests there might be an issue with your account verification or registration process.

Based on your situation, here are some additional steps you can try:

1. Check your payment method: Ensure your credit card details are properly verified in the Payment preferences section of the AWS Billing console. Sometimes AWS accounts require valid credit card information even for the free tier, and verification issues can prevent full access.

2. Look for verification emails: Check your email inbox (including spam/junk folders) for any messages from AWS regarding account verification or additional steps needed to complete your registration.

3. Verify your identity: Your account might require additional identity verification. AWS sometimes requires uploading identification documents to verify your account.

4. Check for pending verification steps: There might be additional verification steps you need to complete, such as phone verification or additional identity confirmation.

5. Contact AWS Support: If none of the above resolves your issue, create a support case:
- Go to the AWS Support console and choose "Create case"
- Select "Account and billing support" 
- For Type, choose "Account", and for Category, select "Activation"
- Explain your verification issue in detail

You can create a support case even if your account isn't fully activated yet. AWS Support should be able to help resolve your verification issues and get your account working properly.  
**Sources**  
[Regardig Regarding registration process | AWS re:Post](https://repost.aws/questions/QUzziorOTZSt2Lp92XV5sGJA/regardig-regarding-registration-process)  
[Amazon AWS account | AWS re:Post](https://repost.aws/questions/QU-Y5aDuqrQZiqlThv7Bp4dg/amazon-aws-account)

Cannot use AWS Services

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