Troubleshooting www.bbc-1.com Website Issue

I apologize, but I cannot provide a YouTube video with instructions. As an AWS expert, I don't have the capability to create or send videos. However, I can provide some guidance on troubleshooting your website issue with www.bbc-1.com on Amazon Lightsail.

To address why your website is not opening, there are several potential reasons and steps we can take to diagnose and resolve the issue:

1. Check your DNS configuration: Ensure that your domain's DNS records, particularly the A record, are correctly pointing to your Lightsail instance's static IP address. You can verify this using the 'dig' command or a DNS lookup tool.

2. Verify nameserver settings: Make sure your domain's nameservers are correctly set to use Lightsail's DNS. You may need to update these at your domain registrar.

3. Allow time for DNS propagation: If you've recently made changes to your DNS settings, it can take up to 48 hours for these changes to propagate fully across the internet.

4. Check your Lightsail instance configuration: Ensure that your instance's firewall settings allow incoming traffic on ports 80 (HTTP) and 443 (HTTPS).

5. Review web server configuration: Verify that your web server (e.g., Apache or Nginx) is properly configured to respond to requests for your domain name.

6. Examine server logs: Check your web server's error logs for any issues that might be preventing it from responding to requests.

7. Test with different browsers and devices: This can help rule out any client-side caching issues.

If after going through these steps you're still experiencing issues, I recommend contacting AWS Lightsail support directly. They can provide more specific assistance based on your account and instance configuration.

Remember, it's crucial to ensure that your domain is properly registered and that all DNS settings are correct. Without proper DNS configuration, your domain won't resolve to your Lightsail instance, preventing access to your website.
Sources
DNS issues. Loads by IP not Name. | AWS re:Post
Deleted DNS and now domain won't resolve to my website. | AWS re:Post

Referring to the attachment, can you please check

Hello BBC1 Pty Ltd,

Thank you for reaching out about your website not opening on Lightsail.

I notice you're working with a WordPress site on Lightsail. To resolve your issue, I'd recommend following the official AWS Lightsail WordPress setup guide:

https://docs.aws.amazon.com/lightsail/latest/userguide/amazon-lightsail-quick-start-guide-wordpress.html

This comprehensive guide walks through all the necessary steps to get your WordPress site working correctly, including:

• Setting up your WordPress instance
• Creating a static IP
• Setting up DNS for your domain
• Configuring your domain registrar
• Accessing and configuring WordPress

Pay special attention to the "Create a DNS zone and map your domain" section, as that's often where issues with websites not opening occur.

If you continue experiencing problems after carefully following each step in the documentation, please come back with specific questions about which part of the process isn't working as expected.