Workspaces will not launch

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Downloaded and installed Windows 64-bit from https://clients.amazonworkspaces.com/

When I try to start Amazon Workspaces nothing happens (no screen, no error presented).

Found this error in Windows Event Viewer

Faulting application name: workspaces.exe, version: 5.2.1.3123, time stamp: 0x625dbd9d

Faulting module name: MSVCR80.dll, version: 8.0.50727.9672, time stamp: 0x5db26b72

Exception code: 0xc000000d

Fault offset: 0x000000000001da44

Faulting process id: 0xb04

Faulting application start time: 0x01d8b61ef051ba42

Faulting application path: C:\Program Files\Amazon Web Services, Inc\Amazon WorkSpaces\workspaces.exe

Faulting module path: C:\WINDOWS\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9672_none_88e266cb2fac7c0d\MSVCR80.dll

Report Id: eb28b684-4c2b-40dc-9548-cfa38034f9ab

Faulting package full name:

Faulting package-relative application ID:

It does not look like workspaces.exe installed the files in c:\windows\WinSxS, so why is it trying to use these files?

jake
asked 3 months ago116 views
4 Answers
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Hi @Jake, I hope you tried re-installing client to repair the installation.

profile picture
answered 3 months ago
  • I tried reinstalling the client many times. I also ran multiple antivirus, made sure C++ redistributables were updated, disk defrag, and uninstalled anything I could find that also used MSVCR80.dll. Same error every time.

    Using Web Access may be an alternative but does not address why this application will not install correctly.

0

It appears your installation is corrupt, just clean it, reboot your system and try installing it again. Also, make sure to enable Web Access option as seen in image below, so that you can try to access WorkSpaces using Web browsers too. Enter image description here

profile picture
answered 3 months ago
0

The workspace client version 5.2.1.3123 does not seem stable (some of our users are not automatically connected to their machine since the update)

AWS-H-T
answered 3 months ago
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I reinstalled from 4.0 to current. I uninstalled and reinstalled every C++ redistributable. I ran dism, defrag, chkdsk, and a full virus scan.

Same error.

I installed workspaces on another laptop and noticed at the end of the install I was prompted re: a certificate. This never happens when installing on the 'broken' laptop. Does this hint at anything?

jake
answered 3 months ago

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