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Greetings, The issue you're experiencing could be due to the video format or the CORS (Cross-Origin Resource Sharing) settings on the S3 bucket that hosts the video file.
The video file you provided is in QuickTime format (file extension .mov), which might not be supported natively by Google Chrome. Safari supports .mov files as it's developed by Apple, but Chrome typically supports MP4, WebM, and Ogg formats. To make the video compatible with Chrome, you can convert the video to a more widely supported format like MP4 using wide known tools. Please let me know if I answered your question
Can I actually convert the file if it is already on AWS though? I want my clients to just be able to click that link and the video to open up...
Yes, you can use AWS Elemental Mediaconvert https://aws.amazon.com/mediaconvert/ to transcode your file to MP4 file format and H264 Codec
I don't know how to convert the file if it is already in a public AWS file that I don't own. Twilio is the owner of this file... any thoughts?
Follow this https://github.com/aws-samples/aws-media-services-simple-vod-workflow/blob/master/2-MediaConvertJobs/README.md. In the input you can use the HTTPS URL of the file and create a MP4 output that will be written to your S3 bucket
Your Video Format is H263 and most likely is not supported by the Chrome player you are using.
The file plays fine on VLC or Safari so there is nothing wrong with the file.
You can change the default video player of Chrome to use VLC or other player that supports the codec of this file, just follow the instructions on this article https://www.getdroidtips.com/change-default-video-player-browser/
I tried that but those extensions aren't working for me.. hmm any other suggestions?
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What does Chrome web console return as error?
You can click and it and see for yourself but there isn't really an error... it just is blank but in safari it works..