By using AWS re:Post, you agree to the AWS re:Post Terms of Use
AWS re:Postre:Post

NS record type disabled

0

Hello there,

I'm attempting to create a child subdomain (lab.example.com) under a parent domain (example.com).

I'm trying to follow these instructions over here for creating the subdomain. It's that 8 step process near the bottom under the "To configure Route 53 to use the hosted zone for the subdomain (console)" heading.

I'm in the Route 53 console under the parent domain's hosted zone. I click "Create record". Notice that the NS record type (at the bottom) is greyed out/disabled?

Is there some security policy that is locking out that record type? Or is there some setting in the parent domain that I need to set before it will allow NS record types?

This set of instructions also goes over the process I'm attempting to enable.

Should I be using some other tool rather than the browser-based console? Something like the aws cli?

  • SamBeroz
    a year ago

    I saw the same thing for my public hosted zone. I found that when I selected on of the other options first NS record became selectable and I was able to successfully add the record using it. It seems like a UI bug to me.

Topics
Networking & Content DeliveryAWS Well-Architected Framework
Tags
Amazon Route 53Security
Language
English
CyclicBuffer
asked 2 years ago2373 views
3 Answers
2
Accepted Answer

Make sure you are not working in a private hosted zone. NS records (and delegation) are not supported in this zone type.

AWS
Justin G
answered 2 years ago
2

Make sure you are putting the subdomain (lab) in the "Record name" field of the "Create record" box. When you leave that blank, it greys out the NS record option because you can only have one NS record for that domain (example.com).

John Vold
answered 2 years ago
  • CyclicBuffer
    2 years ago

    That doesn't appear to be helping.

    • Click into the "Record name" text box with the mouse.
    • Type "lab".
    • Hit tab key 5 times (The "info" link next to "Record type", Skip past the "Record type" dropdown leaving "A" in place, the "info" link next to "Value", "Alias" switch, enters "Value" text box).
    • Ctrl+v/Paste in the name server values from the subdomain
    • Hit tab key one more time
    • Go back and select the "Record type" dropdown with the mouse
    • See that "NS" is still greyed out/disabled.

    Maybe a bug in the Javascript?

  • Chris_G EXPERT
    2 years ago

    Ensure that Alias is not enabled as that would grey out the NS option.

1

If the UI does not work and you have followed the steps, you can try the CLI/API with the R53 change-resource-record-sets command / API.

Here are the instructions.

Generally API call will give you a more detailed reasons when it failed.

Jason_S
answered 2 years ago
  • Jason_S
    2 years ago

    Not sure why the answer has been down voted.

    It's unclear why people are trying to guess what's the issue instead of just try the API and get a more direct reason why the NS record cannot be created in the hosted zone.

    It's a very important technique because sometimes the UI does not give you any reason why certain operation is grayed out.

  • Anu_Garg
    8 months ago

    I came across the same issue where the NS record type was greyed out in both Private AND Public hosted zones. But I was able to successfully create the record using AWS CLI.

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions

Relevant content