Hello,
I am having an issue with my Credly (Acclaim) Badging email address in my CertMetrics account that I have been unable to resolve despite contacting both AWS Support and Credly.
Here is a summary of the situation:
In my CertMetrics account (Profile > Account), there are two separate email fields:
- "Email Address (Notifications and Credly)" — this field IS editable and I have updated it successfully.
- "Credly (Acclaim) Badging" — this field is READ-ONLY and cannot be changed by the user. It is currently set to an Apple Hide My Email (Private Relay) address.
The Apple Private Relay address was automatically set when I first registered, and there is no option in the account settings to update it.
Because of this:
- I cannot receive badge delivery emails from Credly (Apple's relay appears to block emails from Credly's domain)
- I tried manually adding the CertMetrics Apple relay address to my Credly account, but the verification email never arrived — further confirming the relay is blocking Credly's emails
- I contacted Credly support, and they confirmed that no badge has been issued to my account from AWS yet, and that they cannot update or issue badges on behalf of AWS
I have also noticed that the Apple Hide My Email address shown in CertMetrics is different from the one generated when I signed up for Credly — even though I used the same Apple ID for both. This is because Apple generates a unique relay address per service, meaning the two addresses will never match.
What I need:
The "Credly (Acclaim) Badging" email address in CertMetrics needs to be manually updated by the AWS/CertMetrics team, as there is no way for the user to change it.
I have already:
Has anyone experienced this issue and found a resolution? Or can an AWS team member assist with manually updating the Credly Badging email in CertMetrics?
Thank you.
