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Have you tried it from your cell phone as a different source, just in case verizon is blocking this or is control through the dial plan?
I presume your contact flow has been assigned to the number and published?
Did you check the contact flow logs (if you enbaled them) to see if the contact reached your flow?
answered 3 years ago
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I have tried from couple of other cell phones. They just shows call failed. It is as if the number is not active. The contact flow screen has 19 contact flows by default. I have a basic queue configured. I didn't see a screen for any specific contact flow assignment to the queue. Also checked the contact log directory there are no logs so the call hasn't reached Connect
Edited by: Mohanku on Oct 15, 2020 7:05 AM
answered 3 years ago
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