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Please follow the steps and let us know how it goes.
- Check if there are any pending Windows updates that need to be installed. Sometimes, missing updates can cause issues with software applications.
- Try running the application as an administrator. Right-click on the Appstream icon and select "Run as administrator" to see if it makes any difference.
- Check the Appstream log files for more information. You can find the log files by navigating to the following directory:
C:\ProgramData\Amazon\AppStream\Logs
Look for any error messages or exceptions that might give you more information about what's going wrong.
- Try running the application in compatibility mode. Right-click on the Appstream icon and select "Properties", then click on the "Compatibility" tab. Check the box that says "Run this program in compatibility mode for" and select an earlier version of Windows that the application worked on before.
answered a year ago
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