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It sounds like you were enrolled in AWS's new sign-up experience, which creates a preconfigured environment with projects and uses an AWS Builder ID. This new experience is currently being released to a limited number of customers and has some differences from the traditional AWS account setup, including restrictions on certain services that might rapidly consume Free Tier credits.
Unfortunately, the traditional AWS account setup process—where you create a root user account directly—typically doesn't offer the same 6-month Free account plan with $100 in credits that comes with the new sign-up experience. The traditional setup provides access to AWS Free Tier, which includes over 30 always-free services with monthly usage limits and some services that are free for the first 12 months, but the $100 credit offer and 6-month free account plan appear to be specific to the new sign-up experience.
For your situation, you have a few options to consider:
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Continue using your current account with the new experience. While the interface and organization differ from what's shown in the course, you still have access to AWS services. You might need to adapt the course instructions to work within the project-based structure.
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Create a new traditional AWS account with a different email address. This would give you the full AWS Management Console experience that matches the course, though you wouldn't receive the $100 credits or 6-month free plan. You would still have access to the standard AWS Free Tier offerings.
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Wait for a response to your support case. Since you've already opened a case through the AWS Support Center, continue monitoring that for guidance specific to your situation. You can add additional correspondence through the AWS Support Center at https://console.aws.amazon.com/support/ if you need to provide more details or check on the status.
The traditional account setup and the new experience represent different approaches to getting started with AWS, and currently there doesn't appear to be a way to combine the traditional root user setup with the specific benefits of the new sign-up experience's free plan.
Sources
Free Tier in our new AWS experience - AWS Account Management
Sign up for AWS (new) - AWS Account Management
Hi there,
I was able to locate your case and have shared your concerns to the appropriate internal team.
Continue to watch for any follow-ups on your case. In the meantime, if you've any additional thoughts or details, feel free to add them directly to your case so our Support team can stay informed.
- Elle G.
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