"We can't sign in to your account" window appears.


I am trying to create two NimbleStudio in Organizations and share AD.

I VPC peered each of them and successfully connected AD, but when I start the workstation in NimbleStudio, "We can't sign in to your account" appears.

What is the problem with this? Can anyone come up with any ideas?

The NimbleStudio login screen and the workstation login screen pass through without any problems. The desktop will then display "We can't sign in to your account."

asked a month ago19 views
1 Answer

If you have successfully peered the VPCs and connected the AD, the issue with the "We can't sign in to your account" error message could be related to the following:

Network connectivity: Make sure that the security groups, network ACLs, and routing tables are configured correctly for the VPC peering connection. Check if the necessary ports are open for the AD communication and that the network settings are correctly configured in NimbleStudio.

AD configuration: Check if the AD configuration is correctly set up, including the trust relationship between the AD domains in the two VPCs, DNS resolution, and user permissions. Make sure that the AD users have the necessary permissions to access the NimbleStudio workstations.

Workstation configuration: Verify that the NimbleStudio workstations are configured correctly and have the necessary permissions to access the AD. Make sure that the correct user credentials are entered during the workstation login.

NimbleStudio configuration: Check the NimbleStudio configuration, including the user roles and permissions, and ensure that the NimbleStudio instance is set up correctly to connect to the AD.

If you have checked the above and are still experiencing issues, it may be helpful to review the NimbleStudio documentation and contact AWS Support for further assistance.

answered a month ago

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