Skip to content
By using AWS re:Post, you agree to the AWS re:Post Terms of Use
AWS re:Postre:Post
About re:Post

Amazon Connect - AC Contact Channel Analytics record is not getting created in Salesforce

0

Hello,

I am unable to see the call recordings, transcript, and sentiment analysis in Salesforce. The AC contact channel analytics record is not getting created. What could be the reason for this?

Thank you!

Topics
AnalyticsApplication IntegrationBusiness ApplicationsMachine Learning & AI
Tags
Amazon ConnectAnalyticsSentiment Analysis
Language
English
asked 2 years ago619 views
1 Answer
1

Check the api user permissions and Lambda logs, you are most likely missing a permission to update the objects in Salesforce.

AWS
answered 2 years ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Relevant content