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Amazon Connect - AC Contact Channel Analytics record is not getting created in Salesforce

0

Hello,

I am unable to see the call recordings, transcript, and sentiment analysis in Salesforce. The AC contact channel analytics record is not getting created. What could be the reason for this?

Thank you!

Topics
AnalyticsMachine Learning & AIApplication IntegrationBusiness Applications
Tags
AnalyticsSentiment AnalysisAmazon Connect
Language
English
Ven
asked 7 months ago279 views
1 Answer
1

Check the api user permissions and Lambda logs, you are most likely missing a permission to update the objects in Salesforce.

AWS
Magda
answered 7 months ago

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