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Amazon WorkMail - Unable to send outgoing emails

0

We're unable to send outgoing emails with Amazon WorkMail, either from a software mail client or using the web client interface. We get the error:

You have exceeded the sending limit for this account.

2022-08-30 15:51:30 : An error occurred while trying to deliver the mail to the following recipients:
email@domain.com

Technical report:

Final-Recipient: rfc822; email@domain.com

We haven't been able to send any emails through WorkMail, hard to believe we have reached the sending limit.

We have successfully requested production access to Amazon SES thinking that this was the problem, but we are still experiencing the same error with WorkMail.

Despite paying for WorkMail, we are unable to open a support case because we are on the basic support level, thus our only recourse is to ask for help here and hope to get the attention of a AWS representative to help us out.

We brought this issue in the SES support case for production access, case ID 10626940721, but were told that they can't help us as the case is only for SES and not WorkMail.

Topics
Front-End Web & MobileBusiness Applications
Tags
Amazon Simple Email ServiceAmazon WorkMail
Language
English
awsqq
asked 2 years ago319 views
1 Answer
0

Hi,

I'm sorry to hear you're experiencing problems sending mail. The error is indeed related to limits. Are you using the complementary .awsapps.com domain? If so this domain has a very low sending limit and not intended for production and its recommended to add a custom domain. If you're using a custom domain, please check the support console if there are any open cases related to your WorkMail organization.

Kind regards, Robin

AWS
EXPERT
robinkaws
answered 2 years ago
  • awsqq
    2 years ago

    Thank you for your reply. We are using a custom domain, we can successfully receive incoming emails. We have no open support cases. We haven't been able to send one single outgoing email ever with WorkMail.

    Something is definetly amiss with our account. Perhaps it was flagged or something? We can't create any support case for WorkMail because we are on the basic plan. We did create one case for SES (see original message for id) bit were told they can't help.

    Is there a way to ask a support engineer to have a look at our account? Our account can be found with the case ID above surely.

  • robinkaws EXPERT
    2 years ago

    Hi, is your account new? In that case you can contact support to validate its is set-up correctly. Incorrectly set-up accounts can be flagged. Kind regards, Robin

  • rePost-User-4345485
    2 years ago

    I'm having the same issue. I've setup my account awhile ago and known to have worked before. Now trying my workmail is no longer working. I'm using my own domain and not complementary. Any ideas?

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