How to create an Amazon Connect Outbound Campaign V2 CloudFormation Template

Great! You're on the right track by referencing the AWS CloudFormation documentation for Amazon Connect Campaigns v2 and Customer Profiles segment definitions. To help you get started, here’s a basic outline of what a CloudFormation template for an agentless outbound campaign (v2) might look like. This will include: AWS::ConnectCampaigns::Campaign Required IAM roles and resources Optional: AWS::CustomerProfiles::SegmentDefinition if you're targeting customer profiles AWSTemplateFormatVersion: '2010-09-09' Description: Agentless Outbound Campaign v2

Resources: CampaignRole: Type: AWS::IAM::Role Properties: RoleName: ConnectCampaignExecutionRole AssumeRolePolicyDocument: Version: '2012-10-17' Statement: - Effect: Allow Principal: Service: connect-campaigns.amazonaws.com Action: sts:AssumeRole Policies: - PolicyName: CampaignPolicy PolicyDocument: Version: '2012-10-17' Statement: - Effect: Allow Action: - connect:StartOutboundVoiceContact - connect:DescribeCampaign Resource: "*" MyCampaign: Type: AWS::ConnectCampaigns::Campaign Properties: ConnectInstanceArn: !Sub "arn:aws:connect:${AWS::Region}:${AWS::AccountId}:instance/your-instance-id" DialerConfig: AgentlessDialerConfig: DialingCapacity: 10 OutboundCallConfig: ConnectContactFlowArn: !Sub "arn:aws:connect:${AWS::Region}:${AWS::AccountId}:instance/your-instance-id/contact-flow/contact-flow-id" ConnectQueueArn: !Sub "arn:aws:connect:${AWS::Region}:${AWS::AccountId}:instance/your-instance-id/queue/queue-id" AnswerMachineDetectionConfig: EnableAnswerMachineDetection: false Name: AgentlessCampaignV2 Tags: - Key: Project Value: CampaignDemo ConnectCampaignExecutionRoleArn: !GetAtt CampaignRole.Arn

Before You Deploy: Replace: your-instance-id contact-flow-id queue-id Make sure the IAM role and permissions match your campaign scope. Ensure the region supports Amazon Connect Campaigns v2.