Amazon SES - Email Delivery Issues

0

Hi,

We have recently moved to A-SES and in about two weeks time find our emails being rejected by all Microsoft Domains (Hotmail, Outlook, Live). We have requested support from MS but no resolution from the yet. Any ideas on why this is happened and how to fix it will highly appreciated.

Received: from GV2PR02MB9351.eurprd02.prod.outlook.com (2603:10a6:150:d6::8) by PA4PR02MB6783.eurprd02.prod.outlook.com with HTTPS; Wed, 19 Oct 2022 06:29:08 +0000 Received: from DUZPR01CA0002.eurprd01.prod.exchangelabs.com (2603:10a6:10:3c3::8) by GV2PR02MB9351.eurprd02.prod.outlook.com (2603:10a6:150:d6::8) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5723.33; Wed, 19 Oct 2022 06:29:05 +0000 Received: from DB5EUR01FT009.eop-EUR01.prod.protection.outlook.com (2603:10a6:10:3c3:cafe::70) by DUZPR01CA0002.outlook.office365.com (2603:10a6:10:3c3::8) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5723.34 via Frontend Transport; Wed, 19 Oct 2022 06:29:05 +0000 Authentication-Results: spf=pass (sender IP is 23.251.244.10) smtp.helo=e244-10.smtp-out.me-south-1.amazonses.com; dkim=pass (signature was verified) header.d=amazonses.com;dmarc=pass action=none header.from=me-south-1.amazonses.com;compauth=pass reason=100 Received-SPF: Pass (protection.outlook.com: domain of e244-10.smtp-out.me-south-1.amazonses.com designates 23.251.244.10 as permitted sender) receiver=protection.outlook.com; client-ip=23.251.244.10; helo=e244-10.smtp-out.me-south-1.amazonses.com; pr=C Received: from e244-10.smtp-out.me-south-1.amazonses.com (23.251.244.10) by DB5EUR01FT009.mail.protection.outlook.com (10.152.4.124) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5723.20 via Frontend Transport; Wed, 19 Oct 2022 06:29:04 +0000 DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=pxwbun6mrml4cgferz3jfevhto3a454p; d=amazonses.com; t=1666160942; h=Date:From:To:Message-ID:Subject:MIME-Version:Content-Type:Feedback-ID; bh=J6Pig4p4IV8W45etDFvNhduFUDyBac4QxT0l/Ho+spA=; b=KtUsNw+wLdsos+UHF4uCdIUUSK//dGaXV5MdMsi8qrI1JzzpZMIymgzE/yGQvglo 4cF/gautSbWhSRNa0kaK4M26LcQUEEcioTofBcOmmtW9Yu2b6fBFNmv4rNjUAVo8jPl eak0ly0z+lyXZgon3mR212z+frEI5Jj4wX4RkMDg= Date: Wed, 19 Oct 2022 06:29:02 +0000 From: MAILER-DAEMON@me-south-1.amazonses.com To: =?UTF-8?B?Sm9ic0Zvck5hdGlvbmFscy5jb20gfCDZiNi42KfYptmBINmE2YTZhdmI2Kc=?= =?UTF-8?B?2LfZhtmK2YY=?= noreply@domain.com Message-ID: 01120183eeee5bed-50487e7a-e3d1-4eb3-bce0-3d244d9a849e-000000@me-south-1.amazonses.com Subject: Delivery Status Notification (Failure) MIME-Version: 1.0 Content-Type: multipart/report; boundary="----=Part_105619_1922643110.1666160942157"; report-type=delivery-status Feedback-ID: 1.me-south-1.FsNalHR751PydM6AbzVDCn3fk6jftGrTelGSpbQrdX8=:AmazonSES X-SES-Outgoing: 2022.10.19-23.251.244.10 Return-Path: <> X-MS-Exchange-Organization-ExpirationStartTime: 19 Oct 2022 06:29:04.9802 (UTC) X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000 X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit X-MS-Exchange-Organization-Network-Message-Id: 19383183-e548-47a0-cc92-08dab19b3859 X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 58e95f06-ccc9-44d4-9fcb-30a6a2317244:0 X-MS-Exchange-Organization-MessageDirectionality: Incoming X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: DB5EUR01FT009:EE|GV2PR02MB9351:EE_ X-MS-Exchange-Organization-AuthSource: DB5EUR01FT009.eop-EUR01.prod.protection.outlook.com X-MS-Exchange-Organization-AuthAs: Anonymous X-MS-Office365-Filtering-Correlation-Id: 19383183-e548-47a0-cc92-08dab19b3859 X-MS-Exchange-Organization-SCL: 1 X-Microsoft-Antispam: BCL:0; X-Forefront-Antispam-Report: CIP:23.251.244.10;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:e244-10.smtp-out.me-south-1.amazonses.com;PTR:e244-10.smtp-out.me-south-1.amazonses.com;CAT:NONE;SFS:(13230022)(1930700014)(451199015)(26005)(9686003)(6486002)(45080400002)(83380400001)(36736006)(5660300002)(7636003)(564344004)(1096003)(6916009)(8676002)(79850400001)(78352004)(15650500001)(356005)(9316004)(956004)(7596003)(336012)(2616005)(42882007)(7696005)(71280400001);DIR:INB; X-MS-Exchange-CrossTenant-OriginalArrivalTime: 19 Oct 2022 06:29:04.2928 (UTC) X-MS-Exchange-CrossTenant-Network-Message-Id: 19383183-e548-47a0-cc92-08dab19b3859 X-MS-Exchange-CrossTenant-Id: 58e95f06-ccc9-44d4-9fcb-30a6a2317244 X-MS-Exchange-CrossTenant-AuthSource: DB5EUR01FT009.eop-EUR01.prod.protection.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Anonymous X-MS-Exchange-CrossTenant-FromEntityHeader: Internet X-MS-Exchange-Transport-CrossTenantHeadersStamped: GV2PR02MB9351 X-MS-Exchange-Transport-EndToEndLatency: 00:00:03.8273277 X-MS-Exchange-Processed-By-BccFoldering: 15.20.5723.034 X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910001)(944506478)(944626604)(920097)(930097); X-Microsoft-Antispam-Message-Info: =?us-ascii?Q?OpC70J4x+Ajx4Ydd/FDUCrQV/rArftXTS8qE7t53PYCKnusZI8M/6QIPCKxy?= =?us-ascii?Q?Z4jfgJZsJx0mv+r3D4iTMvcAAAD6lByxGx0fHAUKjj/OiRCp8OIvK0Hmwdj5?= =?us-ascii?Q?D/pJxUCxEsgAJXpTcvD8rXrNvo24cg8pxN4yOIAxQgfnb9LHOCJzHcmUzncI?= =?us-ascii?Q?n1TDbtT+tON9HF+Kb7Biq7MK8BAz8zqlviCTHqngqN2HGvgi6Xowukvkay0Y?= =?us-ascii?Q?mKC27TFKOB8mJIc3GvTpffJIcVz+dZEEUrd+Gqx+hY3sXPUot0UTsFy279Tw?= =?us-ascii?Q?qDIoxyEMzI0qLbTAPjFQi6pIiWRxTwpYmuLjBIy441MfVOQdc/BscwjbsKfR?= =?us-ascii?Q?zJV36TeRbWSc7UN8cRY8FJVfL2L5nlfh1xLflGCZVwUfkwTHN9GQWPBK8R/j?= =?us-ascii?Q?CujSs6z5ysjZ3m7tEChbOR9REuV5SsInXZwhsKQPRfqTvSJX8DyI5cw//gar?= =?us-ascii?Q?/ACfJUv1a0Tn1ii0aiVpECCSeqGC6eTDCIPlnuuemJSshGdY3CYOtgxNvDIX?= =?us-ascii?Q?RUG6YvehvHBm8ps3V7W25uDNHDylkDALUPSlM7gNHdKPexFT459eoVLIEVwS?= =?us-ascii?Q?9U3kMOCBQpqEVGu7tzPUcS5pnewAO0zqJsqf0TKaus4wH/xugQTDCuc8N72z?= =?us-ascii?Q?xD7wH2zUCojUVMrJhNhASL+NPF6TjH0traVK1O7FggHC8sYbkvxNsohTHvDL?= =?us-ascii?Q?voFmWtHtSW51C+kYV+37yWWXVnqT3tnPi5tWlSRdXpNZ4VMamXco5oNupq/w?= =?us-ascii?Q?SiIVSpgXT3vkyURbvs+C5v1JBtQig7Wd9RG/8yTXKOTzAc0FhEeqL0ZJKbQS?= =?us-ascii?Q?6V65mWpDy5lh1CotQwEnnzVpIdVOU4LYZnhGJ1Mpd2TwkIYLB9xYMFpvFTWe?= =?us-ascii?Q?sWvZ9fuOLo2QzJUeeHK+V31+aRb35uJAoPR7HWtUXtlDbV/MPFQTohYzADDn?= =?us-ascii?Q?HHBXvvMZAR6M3yFqh3VC8mjlTBrUtTgzEmPBfwFWgEYAOpj12KuL66UrCg4i?= =?us-ascii?Q?iABUNiVo0Pdvr54vHlPv3G7/rxTC1K39bbDnLbFEH0A3XuwqS8WJJoWN9C8l?= =?us-ascii?Q?0oG4BO1oUDvnU7reXgIg7FGyDcy7cfyvMMChCKs+rPpO+xj2WdUGo6+v+R42?= =?us-ascii?Q?ZzGIt1QUsDvH1K6Jmo1eelTsquHCf+5nW14byoBBd2sdNwzLOb5GJYx+sr5l?= =?us-ascii?Q?pmd7QAgmwbTMl60R4sPcgZIA/vwSJ6H0ieMXpVSSwZ5o5S0dA8491191er6n?= =?us-ascii?Q?sgHPlXOnXFb8BHGds6fNTaCzphtVfn4VdNy9NNXbxA+A0zqBMgo9qp7MsGRc?= =?us-ascii?Q?wf+rrtpARiKyhUpaHnwyNuUmQG7gNoZoJD/yzlDXSnC498jINZG6+wS2seZH?= =?us-ascii?Q?NoMB39h2aqayohzEgdatMkSOpopZcemkWD40Uo1E60kcxoseKdesvRrnN0Ba?= =?us-ascii?Q?/XekQwZZSPyY05USmYR7b9Jx3GJ3ib1PpA3ZNxzSNlu/cdf27CQ6ho3/0AlA?= =?us-ascii?Q?//UcDoIw5WGf+V8050lCxGBVkNL7q/YU6Z58Odq/oGNVFFlIA6o8EsRpQaWu?= =?us-ascii?Q?GaJodr/zd+vld0ADjp/IHxNWLR128n8zEhvjlXp4CnmXt6FNwOjoBdIjfUj8?= =?us-ascii?Q?p+sjUmJfPeqn1zgHhpzI+gJilNcI9HDpWo0Zbule+uL2kuboJOyN3s6XV/He?= =?us-ascii?Q?LuPKDPkZhn8iw9LDTsa3r0hCHYyyz4W0A/4bugLOtN8zt+4dZzuOfKmAYlsl?= =?us-ascii?Q?SjGJxl6l8A=3D=3D?=

asked a year ago283 views
1 Answer
0

Hello, this other repost contains useful information on some common issues with SES and how to troubleshoot them: https://repost.aws/knowledge-center/ses-resolve-emails-not-delivered

However, based off of the problem that you've described, it sounds like there might be an issue with the email recipient's server. You can check this by configuring Amazon SNS notifications for Amazon SES that will alert you in case of failure. Follow the steps in this article to set up alerts: https://docs.aws.amazon.com/ses/latest/dg/configure-sns-notifications.html

For more information on the details that are included in the Amazon SNS notifications, see this article on Amazon SNS notification contents for Amazon SES: https://docs.aws.amazon.com/ses/latest/DeveloperGuide/notification-contents.html

AWS
answered 8 months ago
AWS
SUPPORT ENGINEER
reviewed 8 months ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions