Lightsail WordPress Website: Instance created from snapshot WordPress not running, bitnami service cannot be started in SSH console

Question

After creating a snapshot of a Lightsail WordPress server and then creating a new instance from that snapshot as a staging environment:
* Cannot reach WordPress (website or admin console) via the dynamic external IP
* Cannot reach WordPress (website or admin console) via the static external IP
* Restarted the bitnami service "sudo /opt/bitnami/ctlscript.sh restart" succeeded
* Still cannot reach WordPress (website or admin console)
* Stopped the Lightsail server for 5 minutes, then restarted it
* Checked bitnami service status "sudo /opt/bitnami/ctlscript.sh status" received the following:

`Cannot find any running daemon to contact. If it is running, make sure you are pointing to
 the right pid file (/var/run/gonit.pid)`

* Restarted the bitnami service "sudo /opt/bitnami/ctlscript.sh restart" received the following:

`Job for bitnami.service failed because the control process exited with error code.
See "systemctl status bitnami.service" and "journalctl -xe" for details.`

* Checked status of the bitnami service "systemctl status bitnami.service" received the following:

bitnami.service - LSB: bitnami init script
     Loaded: loaded (/etc/init.d/bitnami; enabled; vendor preset: enabled)
     Active: failed (Result: exit-code) since Thu 2024-08-08 13:43:41 UTC; 1min 30s ago
    Process: 850 ExecStart=/etc/init.d/bitnami start (code=exited, status=1/FAILURE)
      Tasks: 19 (limit: 1116)
     Memory: 668.2M
        CPU: 2.457s
     CGroup: /system.slice/bitnami.service
             ├─685 php-fpm: master process (/opt/bitnami/php/etc/php-fpm.conf)
             ├─689 php-fpm: pool www
             ├─690 php-fpm: pool www
             ├─691 php-fpm: pool www
             ├─692 php-fpm: pool www
             ├─693 php-fpm: pool www
             ├─694 php-fpm: pool www
             ├─695 php-fpm: pool www
             ├─696 php-fpm: pool www
             ├─697 php-fpm: pool www
             ├─698 php-fpm: pool www
             └─710 /opt/bitnami/mariadb/sbin/mysqld --defaults-file=/opt/bitnami/mariadb/conf/my.cnf --basedir>

Aug 08 13:43:41 ip-172-26-6-240 systemd[1]: bitnami.service: Unit process 692 (php-fpm) remains running after >
Aug 08 13:43:41 ip-172-26-6-240 systemd[1]: bitnami.service: Unit process 693 (php-fpm) remains running after >
Aug 08 13:43:41 ip-172-26-6-240 systemd[1]: bitnami.service: Unit process 694 (php-fpm) remains running after >
Aug 08 13:43:41 ip-172-26-6-240 systemd[1]: bitnami.service: Unit process 695 (php-fpm) remains running after >
Aug 08 13:43:41 ip-172-26-6-240 systemd[1]: bitnami.service: Unit process 696 (php-fpm) remains running after >
Aug 08 13:43:41 ip-172-26-6-240 systemd[1]: bitnami.service: Unit process 697 (php-fpm) remains running after >
Aug 08 13:43:41 ip-172-26-6-240 systemd[1]: bitnami.service: Unit process 698 (php-fpm) remains running after >
Aug 08 13:43:41 ip-172-26-6-240 systemd[1]: bitnami.service: Unit process 710 (mysqld) remains running after u>
Aug 08 13:43:41 ip-172-26-6-240 systemd[1]: Failed to start LSB: bitnami init script.
Aug 08 13:43:41 ip-172-26-6-240 systemd[1]: bitnami.service: Consumed 2.437s CPU time.

No constructive error messages. I searched the web, no real help there.

Riku_Kobayashi · Answer

Hello.

Judging from the error message, I thought that the php-fpm process remained even though it had stopped, causing a problem.  
So, why not try stopping all php-fpm processes once?

By the way, have you checked the journal log using the following command?  
```
journalctl -xe
```

Also, if you have a problem with Bitnami Wordpress, you may be able to get an answer that will help you resolve it if you ask in the GitHub issue below.  
https://github.com/bitnami/vms/issues

Lightsail WordPress Website: Instance created from snapshot WordPress not running, bitnami service cannot be started in SSH console

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