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Click to call Functionality

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Hi, We are trying to implement click-to-call functionality. For example, CRM D65 portal, let's say we have a number present on the customer information page on CRM D-365 page. After Clicking on the number, we should be able to call out that number using Amazon connect automatically. How we can achieve this functionality.

Regards Harry

Topics
Application IntegrationBusiness ApplicationsMachine Learning & AI
Tags
Amazon Connect
Language
English
asked 3 years ago791 views
1 Answer
1
Accepted Answer

Hi there! Check out this blog post that discusses how you can implement click-to-call with Amazon Connect. https://aws.amazon.com/blogs/contact-center/click-to-call-in-amazon-connect/

AWS
answered 3 years ago
AWS
EXPERT
reviewed 3 years ago

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