Route 53 Domain transfers to another registrar

To get AWS support for releasing your domain, you’ll need to open a support case through your AWS account, especially if it’s registered with Route 53. Here are the steps:

1. Sign in to the AWS Management Console and go to the AWS Support Center.
2. Select "Create Case" and choose the Account and Billing Support or Technical Support category.
3. Specify your issue, including that you’re trying to transfer out a domain and that the new registrar isn’t receiving authorization.

For Route 53 domain transfers, AWS typically expects:

• Authorization Code: Ensure you’ve provided this to your new registrar. You can find it in the Route 53 console under Registered Domains.
• Domain Unlocking: Check if your domain is unlocked in Route 53, as locked domains can’t be transferred.
• Registrar Requirements: AWS sometimes requires additional verification (like an updated email) with Route 53 domain transfers.

Your question reminds me of this one from three years ago https://repost.aws/questions/QU64DGzHZ7SPmqKzy_dTcdTw/could-not-transfer-com-au-domain-out-from-route-53

The answer from an AWS-badged user was to raise a support call with AWS to resolve this. Even if you're on a Basic Support plan (which would preclude you from raising a support call most of the time) you can still do so under Account and Billing -> Service: Billing -> Category: Domain Registration Issue

https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-contact-support.html

AWS provides a Basic support plan, free of charge, for all AWS customers. The plan includes assistance for the following issues related to domain registration:

• Transferring domains to or from Amazon Route 53