Pearson VUE Exam Expired/check-in window closed before the scheduled appointment time and date

I had the same experience and also tried using the URL: https://support.aws.amazon.com/#/contacts/aws-training, and have been waiting for many days for a response to try get some assistance or try get a credit to try attempt the exam again. But received no response. :(

This seems to be common fault with taking AWS certification exams at home viewing the URL: https://repost.aws/questions/QUih409h0ERQe2DgOn4gYfhQ/pearson-vue-exam-did-not-launch-and-then-cancelled

Moving forward with my experience with trying the AWS certification exams from home, I would not recommend using this service and maybe best to take the AWS certification exams at a registered exam test center. :)

{P.S. AWS it would be greatly appreciated if a voucher could be issued so I could retake the exam}

If this occurs there is a path that can be followed to try obtain a credit or voucher to allow for the exam to be retaken. This path is as follows:

1. Book a support case with OnVUE and supplied the information above and have asked for a credit or if I could be permitted to re-schedule the exam using the following URL: https://support.aws.amazon.com/#/contacts/aws-training

2. After about 2-5 Business days – will receive an email from Amazon Web Services aws-cs-trainingcertification-form@amazon.com And a Subject case number will be supplied. AWS advised the following information: "Thank you for contacting AWS Training and Certification. This issue is best handled directly with our exam delivery partners. If you have not already done so, please contact Pearson VUE directly at: https://home.pearsonvue.com/aws/contact"

Use the VUE link and select the "LET'S CHAT" icon. And have a live chat with a support staff member from VUE. State what has occurred and then you will be issued with a Case Number from VUE and the following information will be supplied:

"The Program Coordinators will review the Case and share the resolution via registered email. Please be sure to check your spam and junk folder as well if you do not receive the email. "We appreciate your patience and will respond to your case as soon as possible." The Program Coordinators take between 2 to 5 days to issue a response."

I received a response from Pearson VUE in my spam folder relating to my case of asking for a rescheduling or voucher being given. The response received was to supply additional information for my case. I responded by emailing what had occurred to the following emails address caseattachment@pearson.com and am waiting for a response.

This is the information received from Pearson VUE relating for valid reasons for obtaining a retake of an exam. *We have received your request to reschedule your exam at no additional cost to you. We can consider a request to reschedule if you have experienced an emergency on the day of the scheduled exam (see list below of acceptable emergencies). If you feel this may apply to you please submit your documentation for review.

Possible Emergencies:

1. A car accident on the way to the testing center involving themselves.
2. A medical emergency for themselves, or an immediate family member*. 
3. A death of the Candidate or an immediate family member* on the day of or 2 preceding days prior to the scheduled test time.
4. Military Emergency

 Above Situations Must Include Documentation:

1. Accident Report filed with, or by Police / Insurance
2. Documentation from the hospital / attending physician
3. Obituary listing the Candidate as the deceased, or as a surviving immediate family member*, or the order of service from the funeral listing the Candidate as the deceased, or as a surviving immediate family member*.
4. Documentation from your commanding officer

• Immediate family member for the sake of this policy is defined as Parents, Siblings, Spouse, or children only. (Grandparents, Aunts / Uncles, Cousins are not accepted for this policy)

You may email documentation as an attachment to caseattachment@pearson.com. When you send us your documentation, please reference the Case number.*

Receiving the above email from Person VUE, I sent an email to the address: caseattachment@pearson.com and provided information above my problem with taking the exam. And Person VUE have provided a full refund for the exam. Thank you Person VUE much appreciated. :)