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Amazon Chime SDK Live Transcription stopped working

0

I've followed below link to setup the Amazon Chime SDK Live Transcription

https://docs.aws.amazon.com/chime-sdk/latest/ag/using-service-linked-roles-transcription.html#create-service-linked-role-transcription

I've a Lambda which starts transcription for that I've followed below link.

Start Transcription

To receive transcriptions followed below and implemented the same

Receive Transcriptions

And it all worked well.

But since last few days it stopped working.

But the same code base is working as expected in a different account.

Checked lambda logs which enable meeting transcription and no errors. But in the front end no transcription data is getting recevied.

How I can debug and find out the root cause of the issue and get it fixed.

Topics
ComputeMachine Learning & AI
Tags
Amazon ChimeAmazon Chime SDKAmazon TranscribeAWS Lambda
Language
English

asked 3 years ago767 views

3 Answers
1

I'm not exactly sure what happen. It started working today.

answered 3 years ago

0

Since it was working earlier, Were there any changes made to the code or Chime SDK configuration.

I highly recommend reaching out to us via Support case so that we can view the code and debug the backend configurations. You can also mention additional details which we can further take a look and if required engage our Internal teams to rectify and fix the issue.

answered 3 years ago

EXPERT

reviewed 3 years ago

0

Check that you have enabled the service-linked role that enables Amazon Chime SDK to call Amazon Transcribe on your behalf.

https://docs.aws.amazon.com/chime-sdk/latest/dg/configure-transcribe.html

AWS

answered 3 years ago

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