Contact lens for real time analysis

0

Can we trigger real time alert to supervisors if the customer and agent is idle for more than 30 seconds in a conversation using contact lens?

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Application Integration Business Applications

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English

rePost-User-8426591

asked 2 years ago221 views

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Silence is not currently an actionable condition in the Rules configuration for Contact Lens Realtime analysis.

answered 2 years ago

EXPERT

reviewed a year ago

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