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Hey Divine!
This issue can occur, due to:
- Bounce mail list
- blocked mail domain from aws
- look for your domain authenticity or site certificate
- check mail quota
- check for mail bounce back to your server
- if, you are using mail client, make sure its correctly configured
Hope this helps,
Hi,
I'm sorry to hear your experiencing problems receiving mail. The most common case for this case is a missing MX record. Can you check in the WorkMail console if you MX record can be resolved by AWS? If not you need to correct that.
If the MX record is resolved by AWS, you can check that in the SES console there is a Receiving mail rule that directs mail to your WorkMail organization. Also if any other rules are present, these should work as failure in these rules might cause WorkMail to not receive the mail.
Kind regards, Robin
Hello Robin, thank you for your response . In route 53 DNS, all the records are present including the MX, and CNAME but in workmail console, it says MX is missing and no MX record is not found . It says the same thing for all CNAMEs. And all CNAMEs have failed verification. I am not sure how to fix this as all the records are okay and present in my DNS but most of them still indicating either Missing or Failed in Amazon Workmail console. I have spent countless hours and days but not yet able to resolve this. I wish appreciate your help. I will I could share pictures of the error Kind regards Divine
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Hello Sandeep, thank you for your response . In route 53 DNS, all the records are present including the MX, and CNAME but in workmail console, it says MX is missing and no MX record is not found . It says the same thing for all CNAMEs. And all CNAMEs have failed verification. I am not sure how to fix this as all the records are okay and present in my DNS but most of them still indicating either Missing or Failed in Amazon Workmail console. I have spent countless hours and days but not yet able to resolve this. I wish appreciate your help. I will I could share pictures of the error
How can I share a screenshot of the error here ? Kind regards Divine