How to make Agent Handoff in AWS Connect using Lex chatbot?


We building Chatbot in Lex console and integrating it into Facebook channel. We have to handle Agent Handoff at end of the chat. Agent connectivity is done using AWS Connect - Contact flows and we expect to implement the same in the Lex chatbot. So, please help us to move forward.

Note: We are using .Net C# Lambda function to manage & validating the Lex.

1 Answer

When the initial contact did not come out of an Contact Flow to Lex, like in your case, you would use the StartChatContact API to start the Chat session into a destination Contact Flow in Amazon Connect.
You may want to review the Lex QnA Bot which has that logic already built in. You can also find the entire source on Github.

profile pictureAWS
answered 2 years ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions