Skip to content
By using AWS re:Post, you agree to the AWS re:Post Terms of Use
AWS re:Postre:Post
About re:Post

How to make Agent Handoff in AWS Connect using Lex chatbot?

0

We building Chatbot in Lex console and integrating it into Facebook channel. We have to handle Agent Handoff at end of the chat. Agent connectivity is done using AWS Connect - Contact flows and we expect to implement the same in the Lex chatbot. So, please help us to move forward.

Note: We are using .Net C# Lambda function to manage & validating the Lex.

Topics
Machine Learning & AIBusiness ApplicationsCompute
Tags
Amazon ConnectAWS LambdaAmazon Lex
Language
English

asked 4 years ago1.7K views

1 Answer
1

When the initial contact did not come out of an Contact Flow to Lex, like in your case, you would use the StartChatContact API to start the Chat session into a destination Contact Flow in Amazon Connect.
You may want to review the Lex QnA Bot which has that logic already built in. You can also find the entire source on Github.

AWS

answered 4 years ago

  • Mohanbalaji
    4 years ago

    Thanks for your quick reply

  • AdminMike
    a year ago

    I am trying what i think is the same thing. I have the lex QnA bot working with facebook messenger. I would like to hand off to amazon connect when an agent is requested. I did create a lambda with the startchatcontact api and that lambda works but I think there is about 10 other steps needed to make that all happen. (the bot does work with the aws chat widget) Just trying to find a way to do it with FB messenger. Thanks

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Relevant content