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Panorama applicance registration impossible with version 4.3.45

0

Hello,

I would like to register my panorama appliance but it stuck when reading the file.

I use the cli and the interface version but it doesn't work in any case. I did a full reset but now it use the 4.3.45. here my occ.log file :

2023-02-13 13:52:46.737 INFO start(113) Core daemon starting... 2023-02-13 13:52:46.739 INFO registerPlugin(53) Registered plugin 1 2023-02-13 13:52:46.740 INFO registerHandler(35) Plug-in message ID 308: installed 2023-02-13 13:52:46.740 INFO registerHandler(35) Plug-in message ID 309: installed 2023-02-13 13:52:46.740 INFO registerHandler(35) Plug-in message ID 204: installed 2023-02-13 13:52:46.740 INFO loadPlugin(16) Initializing plug-in: /opt/aws/panorama/occ/plugins/libAwsOmniCloudAgentLib.so 2023-02-13 13:52:47.414 INFO registerHandler(35) Plug-in message ID 200: installed 2023-02-13 13:52:47.414 INFO registerHandler(35) Plug-in message ID 202: installed 2023-02-13 13:52:47.415 INFO registerHandler(35) Plug-in message ID 310: installed 2023-02-13 13:52:47.415 INFO registerHandler(35) Plug-in message ID 404: installed 2023-02-13 13:52:47.415 INFO registerHandler(35) Plug-in message ID 405: installed 2023-02-13 13:52:47.415 INFO registerHandler(35) Plug-in message ID 205: installed 2023-02-13 13:52:47.416 INFO registerHandler(35) Plug-in message ID 406: installed 2023-02-13 13:52:47.416 INFO registerHandler(35) Plug-in message ID 407: installed 2023-02-13 13:52:47.416 INFO registerPlugin(53) Registered plugin 2 2023-02-13 13:52:47.416 INFO CThreadTask(23) Creating cloud agent thread TerminationWatcher! 2023-02-13 13:52:47.417 INFO start(202) initializing cloud agent plug in... 2023-02-13 13:52:47.417 INFO start(206) Client IoT configuration file does not exist! Waiting 60s before retry 2023-02-13 13:53:47.420 INFO start(206) Client IoT configuration file does not exist! Waiting 60s before retry 2023-02-13 13:54:47.421 INFO start(206) Client IoT configuration file does not exist! Waiting 60s before retry 2023-02-13 13:55:47.421 INFO start(206) Client IoT configuration file does not exist! Waiting 60s before retry

  • rePost-User-0363861
    a year ago

    Hi Nabil,

    When you say "register the Panorama appliance", I assume you are talking about the provisioning step? This is the one where you download some certificates onto a USB and plug it into the device.

    In that case, here are some tips:

    • Make sure to complete the provisioning process within 5 minutes of generating/downloading the certificate zip.
    • Make sure the certificate zip was not renamed or modified after downloading, and that it is the only thing present on the USB.
    • Plug the USB into the USB 3.0 port on the device.
    • Provisioning must be done after performing a factory reset (holding down the power + reset buttons for 5 seconds or so when the device is in the powered off state). The LEDs on the device will turn blue if the provisioning process is underway after plugging in the USB to the USB 3.0 port.

    [See also: https://docs.aws.amazon.com/panorama/latest/dev/appliance-manage.html#appliance-manage-reset and the instructions provided on the AWS Panorama console page during the provisioning step]

    If you were able to successfully complete the provisioning step and this issue still persists, please provide us with the account number, device id, and region of the issue. Any additional logs that you can help provide (syslog, kern_log, and others in the device log group) will also be helpful in identifying the issue.

    Thanks.

  • Nabil
    a year ago

    Hello,

    Yes, I mean the provision, I follow the procedure you mention and still have the issue. To what email I can send you the information needed ?

    Thanks

  • rePost-User-0363861
    a year ago

    Hi Nabil,

    Please open a ticket with AWS Support or post your logs here so that we can better assist you.

  • rePost-User-0363861
    a year ago

    Please also make sure that your device is connected to the internet during provisioning. Provisioning steps are documented here: https://docs.aws.amazon.com/panorama/latest/dev/gettingstarted-setup.html#gettingstarted-device

Topics
Internet of Things (IoT)Machine Learning & AI
Tags
AWS IoT GreengrassAWS Panorama
Language
English
Nabil
asked a year ago70 views
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