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Hi there,
This query requires additional information which are account and resource specific. Hence, I request you to open a support case so that concerned media team can assist you. You can refer following link for reference:
Creating support cases and case management - https://docs.aws.amazon.com/awssupport/latest/user/case-management.html
0
Hi, if you can raise the case will be the best step in order to find the issue, as you can share source file and Job Id/AWS region that you have created this Job. But you can also check this Mediaconvert job settings;
- Padding video with black video frames https://docs.aws.amazon.com/mediaconvert/latest/ug/video-padding.html Mediaconvert -> Jobs -> Inputs -> Video Correction -> Pad Video Use this setting if your input has video and audio durations that don't align, and your output or player has strict alignment requirements.
Mediaconvert will always match video duration. If you run a "mediainfo" againt source file the video duration seems to be 30.6 secs.
answered 8 months ago
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