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Hi There
If you have access to the root account email address, and the phone NUMBER associated with the account, you can reset your mfa using this procedure: https://repost.aws/knowledge-center/reset-root-user-mfa
If you do NOT have access to the phone number, you can follow this procedure: https://repost.aws/knowledge-center/reset-mfa-device
If neither of the above 2 procedures work for you, you will need to contact AWS support using this form: https://support.aws.amazon.com/#/contacts/aws-mfa-support
Helo Matt-B, firstly thank your answer. But after 4th step unfortunately looping.
Sign in using your AWS account root user email address.
On the Root user sign in page, enter the password of your root account.
On the Amazon Web Services Sign In With Authentication Device page, choose Troubleshoot MFA? Click here.
On the Troubleshoot Your Authentication Device page, choose Sign In using alternative factors.
it certainly doesn't point me to a verification system.
There is a problem with other steps as well.
Regards.
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It appears that the root password may be incorrect. Try resetting it first: https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_access-keys_retrieve.html#reset-root-password