Create sub flows in Customer Queue Flow.

Question

Since Queue flow is containing many blocks, we are in require to create a sub flow for Customer Queue flow. Whether we have any option to create sub flows from Customer Queue flow.

Currently we don't see sub flow configuration on Customer Queue flow.

ArunPB · Answer

On Queue we will handle callers based on Wait time. Whether they require Call Back or voicemail like that. As per the above explanation I need to handled Voicemail/Call Back functionalities / any other specific functionalities as a separate module. That will help to us to organize and configure efficiently on various instances based on requirement's.

ArunPB

answered 2 years ago

Hetzed · Answer

I wonder if we can use Lambda to invoke a different flow. Want I have been able to do for voicemail is to create a flowRoute and dequeue to a dummy queue and restart the flow to route to a different leg within the flow. But I wonder why module are not approved to be used within the flow.

Hetzed

answered a year ago

Vikas P · Answer

That's correct.  At this point we don't have the feature to invoke module (sub flows) in Customer Queue flow. Can you please elaborate on what tasks you are planning to do in the modules?

Vikas P · Answer

![Branching out based on Interrupt setting](/media/postImages/original/IMxmrauWtxQZ-nyc0LQCJxTw)

1. "Sample inbound flow (first contact experience)" has a very good example on how to build out Callbacks
2. Also, using the interrupt in Customer Queue Flow is an option you can use to branch out (refer the picture)

Create sub flows in Customer Queue Flow.

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