Pinpoint exception during endpoint update

Question

Hi,

I've spent the last two hours meticulously following the published instructions for setting up push notifications in my Android app using the Amplify and Pinpoint services.

When I run my app, I see this:

PinpointException occurred during endpoint update:
AuthException{message=Failed to get credentials. Check if you are signed in and configured identity pools correctly., cause=null, recoverySuggestion=Sorry, we don't have a suggested fix for this error yet.}

I do not have the slightest idea where to begin debugging this. The stack trace that appears does not lead to any code that I wrote myself, so I don't know where in my app the problem originates. However I can tell with the debugger that my app does execute the Amplify.configure() method without exception.

What should I do?

Answer

pinpoint uses Amazon Cognito identity pools to manage and authenticate users. Even if your app does not require users to log in, Amazon still needs a way to uniquely identify each device that uses your app, and that's where the Cognito identity pool comes in. If your app does not require users to log in, you should ensure that you have configured your Cognito identity pool to allow unauthenticated identities. This allows devices to interact with AWS services without the need for a user to log in. You can check this in the AWS Console under Cognito > Manage Identity Pools > [Your Identity Pool] > Edit identity pool. There should be a checkbox for "Enable access to unauthenticated identities".

Pinpoint exception during endpoint update

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