My Aws Support Case still "Unassigned" after 24 hours



I submitted a support case number xxxxxxxxxxx. 24 hours later, it's status is still listed as "unassigned". Please help me to solve my problem as soon as possible!

*Edit: Removed case ID — Thomas E.

asked 2 years ago338 views
1 Answer

Which support plan do you have? For developer support, general guidance support cases have a target response time of 24 hours and 12 hours for system impaired. However, it is based on business hours. Business hours are generally defined as 8:00 AM to 6:00 PM in the customer country as set in My Account console, excluding holidays and weekends. These times may vary in countries with multiple time zones.

Also, feel free to post the question here to get help from the community!

answered 2 years ago

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