>168 hours and no human response for SES Production Access request - transactional mail - staff manually handling a sign up/password recovery of a >50k userbase online learning platform (Moodle)

As the title says, today is 7 days since the request without human reply, despite nearly all steps (except by dedicated sending IP) was done upfront.

Immediately after the submission, I received an automated message, to which was added more information. I found it strange, because some of the questions were unclear if they really apply to transactional emails.

Yes, I followed the https://docs.aws.amazon.com/ses/latest/dg/request-production-access.html . I do have other clients on AWS (which is why I tend to have higher trust on AWS, despite its price), so even after the 24 hours, I waited a bit, because the website already have Moodle platform (no extra customization on mail part) have over 50k users, but even then, I suspect less this kind of use be always under 100 emails a day (think new accounts or recovery passwords.)

So, one of the questions would be "what to do if "SES Production Access request" does not even have a human reply"? But the actually question next would be if the features asked (which seems to mix marketing vs transactional): is open source software Moodle incompatible with Amazon SES?

PS: For those who don't know Moodle (but still a human reply, not a poor-designed LLM chatbot), try think with me that asking to implement "unsubscribe request" for the exact mail used for check if the person confirm that have access to email (sign up account creation, password request) does not seems a UX practice (because the mail should not be sent in the first place)

Edited by the author on 2023-11-04 (after internal case successfully solved): no relation with Moodle or size of application so marked as ignore some parts.