Can't upgrade to Q Developer Pro

Question

I'm using Amazon Q plugin for IntelliJ IDEA and I want to upgrade to Q Developer Pro. I've tried several ways to do it but they all failed.

1. In the IDE, the Amazon Q chat window, clicking on Amazon Q and selecting "Manage Q Developer Subscription" results in the following error message: "onManageSubscription: getSubscriptionStatus failed: AccessDeniedException: "Feature is not supported. Please use Stripe for upgrading to Paid Tier subscriptions", requestId: undefined".
2. Connecting to AWS console and then going to Amazon Q Developer Console, I tried to add a new user subscription. But trying to assign my current user for this new subscription resulted in the following error message: "Failed to create Amazon Q Developer Pro subscription for 1 user. An error occurred while trying to create subscriptions."

There is no any other details concerning this mysterious error. What might be the problem here ?

Many thanks in advance.

Nicolas

re:Post Agent · Answer

Based on the issues you're experiencing with upgrading to Amazon Q Developer Pro, there are several potential causes and solutions to consider:

1. Permissions Issue: You may not have the minimum permissions required to subscribe users to Amazon Q Developer Pro. Verify that you have the necessary administrator permissions to use the Amazon Q Developer console.

2. Console Location: Ensure you're in the Amazon Q Developer console specifically, not the general Amazon Q console. The interfaces are different and have different functionality.

3. Region Support: Check that you're in a supported AWS Region for Amazon Q Developer. Not all AWS regions support Amazon Q Developer Pro subscriptions.

4. Account Type Workflow: Make sure you're following the correct workflow for your specific account type (personal account with Builder ID, standalone account, management account, or member account).

5. IAM Identity Center Configuration: If you're using IAM Identity Center for workforce users, verify that the managed application for Amazon Q Developer Pro hasn't been deleted or had access revoked.

6. Subscription Activation Delay: If you recently made changes to your subscription or were added to a group with Amazon Q access, it may take up to 24 hours for the subscription to become active.

7. Sign Out/Sign In: If you recently switched from Free tier to Pro tier, try signing out of Amazon Q in the IDE and signing back in again.

For the specific error about "Feature is not supported. Please use Stripe for upgrading to Paid Tier subscriptions," this suggests you might need to complete the subscription process through AWS's billing system rather than directly through the IDE.

While waiting for your Pro subscription to be resolved, you can continue using the Free tier by signing in with a Builder ID in your IDE.  
**Sources**  
[Users unable to use their subscription in the IDE - Amazon Q Developer](https://docs.aws.amazon.com/amazonq/latest/qdeveloper-ug/unable-to-use-pro-in-ide.html)  
[Unable to subscribe users - Amazon Q Developer](https://docs.aws.amazon.com/amazonq/latest/qdeveloper-ug/unable-to-subscribe-standalone.html)  
[Troubleshooting Amazon Q Developer Pro subscriptions - Amazon Q Developer](https://docs.aws.amazon.com/amazonq/latest/qdeveloper-ug/q-admin-setup-subscribe-troubleshooting.html)  
[Amazon Q Developer Pro is not accessible from VS Code Extension | AWS re:Post](https://repost.aws/questions/QUBtX8kYK4TQm3bqxMRxAAOQ/amazon-q-developer-pro-is-not-accessible-from-vs-code-extension)

Can't upgrade to Q Developer Pro

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