Amazon Connect Dashboard

To make a specific Amazon Connect dashboard visible to specific users, you'll need to implement proper access controls through security profiles. Here's how to accomplish this:

1. First, ensure the users have the appropriate security profile permissions:

• Assign either "Access metrics - Access" or "Dashboard - Access" permission to allow them to access dashboards
• For viewing published dashboards, users need "Saved reports - View" permission
• For viewing agent-specific data, they need "View my own data in dashboards - View" permission

2. You can further restrict access using hierarchy-based access control:

• Log in to the Amazon Connect admin website with an Admin account
• Navigate to Users and select the security profile you want to edit
• Scroll to the bottom of the Edit security profile page and choose "Show advanced options"
• Select "Hierarchy-based access control"
• Under Resources, choose "Users"
• For Targeting, select either:

• "Assigned user hierarchy" - Supervisors can only view data for agents in their hierarchy group
• "Custom user hierarchy" - Specify exactly which hierarchy levels users can access

3. For a dashboard you want to share with specific users:

• Customize the dashboard to include only the metrics and widgets needed
• Publish the dashboard to make it available to users with appropriate permissions
• For agent workspace integration, ensure the access URL includes "_appLayoutMode=embedded"

This approach allows you to control which users can see specific dashboards based on their security profile permissions and position in the hierarchy structure.
Sources
Dashboards in Amazon Connect for getting contact center performance data - Amazon Connect
Integrate a published dashboard into the agent workspace - Amazon Connect
Apply hierarchy-based access control to dashboards and reports in Amazon Connect - Amazon Connect