403 Error Using Browser - Expressvpn/My Account Section

Question

When on the website expressvpn.com I click "My Account" put in my credentials I keep getting this error:
403 ERRORThe request could not be satisfied.Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.Generated by cloudfront (CloudFront)Request ID: i50jW-L2Lggqanntmu7jEctlfL8Tmt8zPIoGk1zyAOxzPXpgOZ7uNA== (Troubleshooting steps: Powered off my cable modem, powered back on. Changed DNS hosts. Disabled MS defender. Rebooted my PC. Changed network, tried my cellphone hot spot. I've tried several different browsers, Firefox, Chrome and Vivaldi. My PC is hard-wired to a switch. Thoughts/Suggestions?

Answer

Hello,

This type of error generally occurs when WAF or origin is blocking the request. Below are some suggested methods that can be used to troubleshoot 403 Error.

* If you have Restrict viewer access turned on for your CloudFront’s behavior configuration, then requests made without using signed cookies or URL result in a 403 error.
* CloudFront can't distinguish between an HTTP status code 403 that’s returned by your origin and one that's returned by AWS WAF when a request is blocked. 
* Alternative CNAME is incorrectly configured.
* Check cloud trail event matching with the request ID to troubleshoot your specific environment.

Please refer to this (https://aws.amazon.com/premiumsupport/knowledge-center/cloudfront-troubleshoot-403-errors/) article for detailed steps.

403 Error Using Browser - Expressvpn/My Account Section

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