Still no resolution to urgent issues with AWS Training and Certification Center despite continuous communication with the support team

Question

Hi,
I am studying Data Engineering using the Enhanced Exam Prep Plan. Some activities require a paid subscription, but all attempts to purchase the subscription end up with a cycle of redirections and the message "Something went wrong. We were unable to complete your request. Go back to the subscriptions page and try again".
I registered an appeal to the support group and they confirmed the issue. Since that I have been trying to get any resolution to this simple issue for more than 2 weeks, but the guys from the support team continue telling me they are awaiting assistance from their internal team.

AWS announced 50% discount until the end of the year for those who want to pass the exam. However, I'm stuck because I a need paid subscription to prepare for this exam, and it isn't working. Meanwhile, AWS team seems to be taking a long vacation. =)

In general, the training center functionality seems to be buggy (e.g. the status for some courses doesn't reflect the actual progress).

Does anybody know what happens? Maybe anyone with the same issue?

re:Post Agent · Answer

I understand your frustration with the ongoing issues you're experiencing with the AWS Training and Certification Center. Unfortunately, delays in customer support responses and technical issues with the platform are not uncommon, as evidenced by similar experiences reported by other users.

While I don't have specific information about the current status of the AWS Training and Certification support team, it's clear that resolving technical issues can sometimes take longer than expected. The subscription purchase problem you're encountering is particularly concerning, especially given the time-sensitive nature of the exam discount you mentioned.

Regarding the buggy functionality of the training center, such as inaccurate course progress status, this appears to be an ongoing issue that affects some users. It's not clear if these problems are widespread or isolated incidents.

In terms of resolving your issue, the best course of action is to continue following up with the support team. While it's frustrating to hear that they're still waiting for assistance from their internal team, persistence is often key in getting these matters resolved.

For future reference, the recommended way to contact AWS Training and Certification support is through their dedicated support page. Typically, you should receive a response within 48 hours of submitting an inquiry.

I apologize that I don't have a more immediate solution to offer. The situation you're describing is certainly not ideal, especially when you're trying to prepare for an important certification. Hopefully, the support team will be able to resolve your issue soon so you can take advantage of the exam discount and continue your studies.  
**Sources**  
[Name correction in AWS Training and certification account: Need URGENT HELP, no response from Customer Support | AWS re:Post](https://repost.aws/questions/QUWE_gIbsdSfS1SH895B7KjQ/name-correction-in-aws-training-and-certification-account-need-urgent-help-no-response-from-customer-support)  
[Is there a AWS certification team -customer service contact | AWS re:Post](https://repost.aws/questions/QU14x-lRAOQCa5aPAgw_b1Qg/is-there-a-aws-certification-team-customer-service-contact)

Still no resolution to urgent issues with AWS Training and Certification Center despite continuous communication with the support team

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