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Good morning,

I have subscribed to an Amazon Q Developer PRO subscription which shows as active. Payment details (currency, credit cards, etc.) are all OK, but in VSCode the chat is not in PRO version. VSCode and the AWS profile are properly linked - I've checked this multiple times.

I actually subscribed 3 hours ago, but the non-PRO chat told me that normally the service activates within 30 minutes to 1 hour. Can anyone give me some advice?

  • Saurabh Bahl
    2 months ago

    this is the worst implementation that I have seen in years. there is no method here-

Topics
Cloud Financial ManagementBusiness ApplicationsMachine Learning & AI
Tags
Amazon QAccount SupportAWS Billing
Language
English
asked 9 months ago387 views
1 Answer
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If you've subscribed to Amazon Q Developer Pro but it's not showing as Pro in VSCode after 3 hours, there are several potential solutions:

  1. If you recently switched from the Free tier to the Pro tier, try signing out of Amazon Q in the IDE and signing back in again.

  2. If you were subscribed as part of a group, be aware that there might be a delay of up to 24 hours between when you're added to the group and when your subscription becomes active.

  3. Verify that your access to the Amazon Q Developer Pro managed application hasn't been revoked or deleted.

  4. Check your authentication method in VSCode:

  • Click on the Amazon Q icon in the sidebar
  • Select "Use with Pro license" and click "Continue"
  • Enter your IAM Identity Center URL (Start URL) and set the appropriate region
  • Follow the authentication process to sign in
  1. After signing in, confirm that you're using the correct credentials for the user that has the Pro subscription.

While the chat mentioned activation typically takes 30 minutes to 1 hour, in some cases it can take longer. If you've verified all the above steps and are still experiencing issues after 24 hours, you may need to contact AWS support for further assistance.
Sources
Users unable to use their subscription in the IDE - Amazon Q Developer
Amazon Q Developer Pro is not accessible from VS Code Extension | AWS re:Post
Community | Getting started with Amazon Q Developer in Visual Studio Code

answered 9 months ago
AWS
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reviewed 9 months ago
  • User-5926123
    9 months ago

    Just to clarify: I already posted a reply with more details, but in summary my issue is that in the Q Developer console no Free plan appears in my Builder ID profile, so I cannot see any Upgrade to Pro option. In VS Code, the extension also does not show “Use with Pro license”. This looks like a provisioning issue with my Builder ID, not just a login or configuration mistake.

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