Alert emails for subscription termination while I struggle to change the payment method

Question

Hello,

My bank (HSBC) is replacing our previous (SVB) company debit card with a new one. During the process, they deactivated our existing company card, which we use as a payment method for AWS.
As a result, recent AWS transaction attempts failed.

The only person who has permission to change the payment method is the CEO, who, unfortunately, is on holiday this week and may see my messages with 24h delay.
I know that he received the new debit card today so he can update the payment method.

The problem is that, in the meantime, we, devs, get several emails alerts from no-reply@amazonaws.com, threatening that they will stop providing services, which is a catastrophe. 
I texted our CEO but he may not update the payment method in the next 24h.
The situation is becoming stressful.

**Is there anyone to whom I can reach out and ensure that AWS will not deactivate our account in the next 48 hours, so that my CEO has time to update the payment method?
**
I tried opening a case with AWS but I cannot select "service, category or severity" - either there is a bug or I do not have permissions to do that.

Thank you!

Answer

Thank you very much for your kind help, I hope one of them will fix the issue.

I realized that I do not have permission as an IAM user to post a case because nobody gave it to me, but I will try to fix that too.

Thanks again!

Answer

Hello.  
Sorry, but since re:Post is a forum site, I don't think there is anyone who can do things like contact AWS on your behalf.

You will need to contact AWS Support by opening a case with "Account and billing".  
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

The categories should be selected as follows.  
![bil](/media/postImages/original/IMcvCB49C5QBCfz-XFSHL4cA)

Answer

I understand the urgency of your situation. While I cannot directly contact AWS support for you, I can provide you with some steps you can take to try and resolve the issue:

1. **Contact AWS Support**: Even though you mentioned encountering difficulties in opening a case, it's worth trying to reach AWS Support again. Make sure you're logged in with the correct credentials and try different browsers or devices. If you still face issues, consider reaching out to AWS customer support via phone. They might be able to assist you in resolving the payment method issue.

2. **AWS Account Manager or Sales Contact**: If your company has an AWS Account Manager or Sales Contact, try reaching out to them directly. They might be able to escalate the issue and prevent your account from being deactivated temporarily, giving your CEO time to update the payment method.

3. **Twitter Support**: AWS Support has an official Twitter handle (@AWSSupport) that you could try reaching out to. While they might not be able to directly resolve your payment issue, they could potentially provide guidance or escalate the matter.

Alert emails for subscription termination while I struggle to change the payment method

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