Billing and Account blocking

I understand your frustration with the situation. It's indeed challenging when an account remains suspended even after making a payment. This is a known issue that some AWS customers face.

Here's what typically happens in such cases:

1. When an account is suspended due to non-payment, making the payment is the first step, but it doesn't automatically reactivate the account.

2. Account reactivation often requires manual intervention from the AWS Support team, which can take some time, usually up to 24 hours or more in some cases.

3. The delay is often due to the need for AWS to verify the payment and ensure there are no other outstanding issues with the account.

While waiting for the account to be reactivated, here are some steps you can take:

1. If you haven't already, open a support case under the "Account and billing" category. This type of support is available even for suspended accounts.

2. In your support case, clearly explain that you've made the payment and provide any relevant payment confirmation details or transaction IDs.

3. Keep checking your email, including spam folders, for any communications from AWS regarding your account status.

4. Ensure all your contact information in the AWS account is up-to-date.

5. If you have an AWS Account Manager or are working with an AWS Partner, consider reaching out to them for assistance in escalating the issue internally.

While the manual intervention and waiting time can be frustrating, especially when it impacts your operations, it's a necessary step to ensure account security and proper verification. Continue to engage with AWS Support through your open case, as they are the primary channel for resolving this issue. Be persistent but patient, and don't hesitate to request updates if you haven't received a response within a reasonable timeframe.
Sources
Account suspended | AWS re:Post
AWS Account Suspension Persists Despite Payment Clearance – How to Escalate? | AWS re:Post
Account suspended | AWS re:Post

Hi there,

Apologies for any frustration caused!

I was able to locate your support case and can see that our team has reached out to you.

Please take a look at the last correspondence given & if you've further concerns, address them to your case for support visibility: go.aws/case-history.

- Elle G.