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Is there solution to receive a call with Connect SDK, not aws-connect-streams-api

0

Hello, I'm quite new to develop aws connect and stream api. I've tried to create an outbound call with connect.startOutboundVoiceContact for Lambda function and I can call to the customer number successfully. However, I want to create a new API to receive or hold a call, is there any solution to do its with Connect SDK? If not, so how to use aws-connect-streams-api in Lambda function.

Thank you.

Topics
ServerlessComputeApplication IntegrationBusiness Applications
Tags
AWS LambdaAmazon Connect
Language
English
userp
asked a year ago259 views
1 Answer
1

Connect APIs doesn't have a startInbound contact action to programatically receive a call.

For that (accept calls from the agent PoV) you have to use the Amazon-connect-streams API. I leave this Workshop where you can see how to do it (Section 3). (It uses the contact.accept() API).

Another approach is to create a Click to Call button for your final users. So they will be able to click the button and places themselves for an outbound call for connect. Check this blog post for an overview of this solution.

profile pictureAWS
igsalvar
answered a year ago
  • userp
    a year ago

    Thank you very much. Do you have a solution how to integrate stream API with Lambda (from scratch) please?

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