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Hi Andy,
I'm sorry to hear you're experiencing problems with adding a user. Are you looking to add a new mail user to your organization? You can do this via the AWS Console or via the AWS CLI. You can find instructions to do both here:
Console: https://docs.aws.amazon.com/workmail/latest/adminguide/manage-users.html
CLI: https://docs.aws.amazon.com/cli/latest/reference/workmail/create-user.html
Kind regards,
Robin
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