RE: Amazon Connect - Populate contact Attributes for Dropped

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Hi, We have callflow which collect callers data from backend using Lambda.

Some scenarios, Callers are dropping calls before those data are populated to Contact Attributes.

How can we populate those data after DISCONNECT message is received?

Thanks, Selva

asked 2 years ago281 views
1 Answer
1

Hi Selva, I'm assuming you're currently using an "Invoke AWS Lambda function" block in your contact flow to call the Lambda, and then using "Set contact attributes" to populate the attributes from the Lambda return value. If the call disconnects during that time (eg while the Lambda is executing) the contact flow will stop running and the attributes won't be set.

In this situation, you can use the UpdateContactAttributes API to populate the values. Use the contact records stream to check each completed call; if it doesn't have the attributes populated you can invoke your logic to look up the customer details and update those attributes.

AWS
answered 2 years ago
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reviewed a year ago

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