RE: Amazon Connect - Populate contact Attributes for Dropped

Hi Selva, I'm assuming you're currently using an "Invoke AWS Lambda function" block in your contact flow to call the Lambda, and then using "Set contact attributes" to populate the attributes from the Lambda return value. If the call disconnects during that time (eg while the Lambda is executing) the contact flow will stop running and the attributes won't be set.

In this situation, you can use the UpdateContactAttributes API to populate the values. Use the contact records stream to check each completed call; if it doesn't have the attributes populated you can invoke your logic to look up the customer details and update those attributes.