Not receiving verification emails for SES identity verification.


I am trying to add and additional email address to our list of verified identities (for a domain that has already been verified and has two existing verified email addresses) and we never receive any verification emails. Can some advise how troubleshoot this issue. How can I confirm/change the email address verification emails are being sent to?

We have done a message trace on our O365 Exchange Admin console and checked logs on our cloud based spam filtering service and no relevant messages are being either received OR rejected by systems.

asked 3 months ago23 views