connect claim a new number

Question

I just created a new connect instance in my personal account. there are no numbers claimed in that instance. It is not allowing me to claim a new number saying I have exceeded my limit. All together I have only 1 number in my account.
I keep getting - 
We couldn't claim your phone number
The allowed limit for claimed phone numbers has been exceeded for your instance

ANy help would be appreciated. 
Thanks !

re:Post Agent · Answer

I understand you're having trouble claiming a new phone number for your Amazon Connect instance. This situation is unusual, as typically you should be able to claim at least one number for a new instance. However, there are a few things to consider:

1. Service quotas: By default, Amazon Connect allows you to claim and release up to 200% of your maximum number of active phone numbers. If you've recently released numbers, this could potentially impact your ability to claim new ones.

2. Rolling 180-day cycle: Amazon Connect tracks phone number claims and releases over a rolling 180-day period. If you've exceeded the 200% limit during this time, you might be temporarily blocked from claiming new numbers.

3. Regional restrictions: Make sure you're trying to claim a number in the same AWS Region where your Amazon Connect instance was created.

Given that you mention having only one number in your account, it's unlikely that you've exceeded these limits. Here are some steps you can take to resolve this issue:

1. Double-check that you're in the correct AWS Region for your Connect instance.

2. Try using the AWS CLI to claim a number using the SearchAvailablePhoneNumbers API to find available numbers, and then the ClaimPhoneNumber API to claim one.

3. If the issue persists, the best course of action would be to open a support case with AWS. You can do this by:
   - Going to the AWS Support Center
   - Choosing "Create case"
   - Selecting "Service limit increase"
   - Choosing "Amazon Connect" as the limit type
   - Describing your issue in detail in the use case description

AWS Support will be able to investigate why you're unable to claim a number and help resolve the issue. They may also be able to manually increase your limit if necessary.

Remember, if you plan to claim and release numbers frequently in the future, it's a good idea to contact AWS for a service quota exception to avoid potential blocks on claiming new numbers.  
**Sources**  
[ClaimPhoneNumber - Amazon Connect](https://docs.aws.amazon.com/connect/latest/APIReference/API_ClaimPhoneNumber.html)  
[Request a phone number in Amazon Connect | AWS re:Post](https://repost.aws/knowledge-center/connect-instance-phone-number)

connect claim a new number

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