Salesforce OmniChannel Softphone for Connect

Question

I have Connect running in Salesforce ok...when I go into OmniChannel and click the softphone it shows a button to login to connect there in the OmniChannel SoftPhone...when I click that I get another browser window pop outside of my browser to login with. I login ok there but the softphone UI stays in that browser window and OmniChannel SoftPhone is blank...it never shows up in the softphone in the OmniChannel Console. Any thoughts?  
  
Edited by: DonS on Nov 20, 2019 2:34 PM

DanBloy · Answer

&#128522;   
  
I’ve done it way more times that I care to admit :) you’re brave enough to not suffer in silence mate &#128077;

DanBloy · Answer

Sounds like you haven't whitelisted your instance URL Correctly:  
  
https://s3.amazonaws.com/connect-blogs/Amazon_Connect_Salesforce_CTI_Adapter/Amazon_Connect_CTI_Adapter_-_Setup_and_Installation_Guide.pdf  
  
Page: 26 (Search for **https://amazonconnect.sfdcinstance.visual.force.com/apex/ACSFCCP_Console**)  
  
Thx  
Dan

DonS · Answer

As Dan pointed out RTFM carefully ;) You have to whitelist the URL for the CONSOLE not the Lighting Page

DonS · Answer

Dan, you were correct, I had whitelisted the Lightning URL but not the Console. Thanks.

Salesforce OmniChannel Softphone for Connect

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